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Refund Policy

At JBD International Trading, we value our customers and strive to ensure your complete satisfaction with every purchase. Our refund policy is designed to provide you with flexibility and peace of mind while maintaining the quality and integrity of our offerings.

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Exchange and Store Credit Policy:

  • Exchanges: We offer exchanges on eligible items within 30 days of purchase. If you are not entirely satisfied with your purchase, you may exchange it for another item of equal or greater value. The item must be returned in its original condition, unused, and with all original packaging and tags intact.

  • Store Credit: If you prefer not to exchange your item, we can issue store credit equal to the original purchase price. Store credit can be used on any future purchases and does not expire.

Eligibility for Exchanges and Store Credit:

  • Items must be returned in their original condition, unused, and with all original packaging and tags.

  • Certain items, such as personalized or custom-made products, may not be eligible for exchange or store credit. Please check the product description or contact our customer service team for more details.

How to Process an Exchange or Store Credit:

  • Contact Us: Reach out to our customer service team at jbdinttrade@gmail.com to initiate the exchange or store credit process. Please provide your order number and details of the item(s) you wish to return.

  • Return Authorization: Our team will provide you with a return authorization and instructions on how to send the item back to us.

  • Return the Item: Ship the item(s) back to us using the provided instructions. We recommend using a trackable shipping method to ensure safe delivery.

  • Receive Your Exchange or Store Credit: Once we receive and inspect the returned item(s), we will process your exchange or issue store credit promptly. You will receive confirmation via email.

Additional Information:

  • Shipping costs for returns are the responsibility of the customer, unless the item received was incorrect or damaged.

  • We reserve the right to refuse returns or exchanges if the item does not meet the above criteria.

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For any questions or assistance with our refund policy, please contact our customer service team at jbdinttrade@gmail.com. Thank you for shopping with JBD International Trading.

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